Local people. Thoughtful repairs.
Meet Matthew.
Your local appliance technician.
Get to know Matthew Briggs, Best Day’s owner and lead technician serving Richmond, Williamsburg and Central Virginia.
Owner & lead technician
Matthew Briggs
A familiar face and someone you can count on. Matthew has diagnosed and repaired thousands of appliances throughout Richmond, Williamsburg and the surrounding communities.
He takes time to understand the problem, explain the findings, and help you decide what makes sense for your appliance. Before leaving, he shares practical tips to help you get more from it.
Explore Matthew’s service historyThe care behind the repair
A little attention makes a big difference.
We want every customer to feel heard, informed, and respected. That starts with how we treat your home and carries through to the work we do.
Careful diagnosis.
We take the time to understand the symptoms and explain what we find, using modern diagnostic tools and manufacturer parts.
Clear, fair pricing.
You receive a written, flat-rate repair estimate before approving parts and labor, so you can make an informed choice.
Keep you informed.
Arrival notices and repair updates by phone and text help you know what’s happening and what comes next.
Repair with confidence
Helpful people.
Work we stand behind.
Our commitment continues beyond the visit. Best Day offers a one-year parts and labor repair warranty, with exclusions for filters, accessories, cleaning, and one-time drain clearing.
Ask about warranty coverage- Manufacturer parts for your appliance
- Written pricing before repair work
- Updates throughout the repair
- A local team you can reach
Around your neighborhood
Recent repairs from Best Day.
We serviced a
Frigidaire Gas Range
Model FGF348KSB
Near Toano, VA 23168
Customer complaint: one of the burners is burning unevenly and needs to be adjusted -3001. Initial visit (Oct 2) — Matthew B: All burners are too high and have a white flame. Regulator is faulty. Cx o…
Show more diagnosis & visit notes
Customer complaint: one of the burners is burning unevenly and needs to be adjusted -3001. Initial visit (Oct 2) — Matthew B: All burners are too high and have a white flame. Regulator is faulty. Cx opting for replacement instead of repair.
We serviced a
Maytag Washer
Model MVW6500MBK0
Near West Point, VA 23181
Customer complaint: Does not spin dry clothes. Initial visit (Sep 25) — Matthew B: Bad control. Error code mismatch. Return visit (Oct 2) — Matthew B: Work performed Installed a new main electronic co…
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Customer complaint: Does not spin dry clothes. Initial visit (Sep 25) — Matthew B: Bad control. Error code mismatch. Return visit (Oct 2) — Matthew B: Work performed Installed a new main electronic control board to resolve the appliance's operational issues. Because the control board serves as the central processing unit for all cycles, user inputs, and component power distribution, replacing a faulty board is necessary to restore complete system functionality. Assessment Following the installation, the appliance was thoroughly tested through its primary cycles. All functions, inputs, and safety controls responded correctly, confirming that the appliance is now operating fully within manufacturer specifications. Parts installed: Washer Control Board.
Parts used or ordered
- W11633362 Washer Control BoardInstalled · ordered for job
We serviced a
Unknown brand Washer
Model WFW5605MC
Near HENRICO, VA 23231
Customer complaint: button not functioning properly. Initial visit (Oct 2) — Matthew B: Panel is not making any noise and was not responsive. Unplugged unit and plugged back in and it is working but s…
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Customer complaint: button not functioning properly. Initial visit (Oct 2) — Matthew B: Panel is not making any noise and was not responsive. Unplugged unit and plugged back in and it is working but still no sound. Ordering new panel just in case.
We serviced a
Unknown brand Range
Model NE63A6751SS
Near CHESTER, VA 23836
Customer complaint: The burners on the hot plate part of the stove do not correspond to temperature. They just stay hot. Return visit (Oct 2) — Matthew B: ### Work performed The replacement switches w…
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Customer complaint: The burners on the hot plate part of the stove do not correspond to temperature. They just stay hot. Return visit (Oct 2) — Matthew B: ### Work performed The replacement switches were successfully installed in the appliance. ### Assessment Following the installation, a series of operational tests was conducted to verify the repair. The appliance was found to be fully functional, with all systems operating correctly and within normal manufacturer specifications.
We serviced a
Zephyr Vent Hood
Model AK9434CS
Near Williamsburg, VA 23185
Customer complaint: is not able to change the level of the fan and the light won't turn on -3001. Initial visit (Oct 2) — Matthew B: Right up button and gear symbol for light do not respond to touch. …
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Zephyr Vent Hood AK9434CS
Customer complaint: is not able to change the level of the fan and the light won't turn on -3001. Initial visit (Oct 2) — Matthew B: Right up button and gear symbol for light do not respond to touch. Touch display panel needs to be replaced.
LG Front-Load Washer WM3700HVA
Initial visit (Oct 2) — Matthew B: Washer front left leg needed to be lower. Washer was not level.
We serviced a
Samsung French Door Refrigerator
Model RF4289HARS
Near Richmond, VA 23234
Customer complaint: water leaking. Initial visit (Oct 1) — Matthew B: Inspected unit and took off back panel. Evidence that there was water underneath inlet valve. Inlet valve is suspected to be the o…
Show more diagnosis & visit notes
Customer complaint: water leaking. Initial visit (Oct 1) — Matthew B: Inspected unit and took off back panel. Evidence that there was water underneath inlet valve. Inlet valve is suspected to be the origin of the water leaked.
In our customers’ words
The people we help say it best.
Read experiences shared by homeowners across our communities.
Matthew did a great job diagnosing the problem that we were having with our washing machine. He is knowledgeable and professional. Highly recommend him.
Great experience from the beginning! Super flexible and responsive. Professional tech! Would recommend 100%!
Exceptional is the only way to describe the service I got from Best Day and Matthew. Fairly priced, very prompt, neat and clean they were an internet find and I had no prior experience with them. They will be my "go to" for any other repairs that might be needed, as the house …
Matthew fixed my dishwasher. Knowledgeable and courteous service.
Very pleased with prompt, professional servicing!
Matthew is always polite & willing to answer questions & give 'advice'. We definitely recommend using this service!
Right here in your community
From Richmond to Williamsburg.
Local appliance repair across Central Virginia. Explore our service areas and recent work near you.
Let’s make it a better day.
Tell us what’s happening with your appliance. We’ll help with the next step.