Recent Appliance Repairs

Customer complaint: Leaking between the riser and underside of the appliance. Initial visit (Oct 15) — Matthew B: Assessment The door boot/bellow was inspected and tested OK with no tears found, and the fill and drain hoses were inspected with no visible tears detected. However, the water inlet valve has failed and is actively leaking, which can allow uncontrolled water flow or leakage during operation. Next steps It is recommended to replace the failed water inlet valve to restore proper water control and prevent leakage. Return visit (Oct 23) — Matthew B: Installed new inlet valve and tested. Unit is working properly. No leaks witnessed after installation. Parts installed: Washer Water Inlet Valve. Outcome: Repaired.

Customer complaint: When spinning it makes a lot of noise, it also shakes violently. He believes it's the shocks. 5934. Initial visit (Oct 23) — Matthew B: Suspensions are worn, need replacement. Replaced and all checked ok. Parts installed: Washer Suspension Rod Kit. Outcome: Repaired.

Customer complaint: E118, no additional issues. Initial visit (Oct 14) — Matthew B: Issue appears to be a cooling fan issue, both cooling fans should be replaced. Parts will need to be ordered and when we come back oven will need to be uninstalled from cabinet and back portion disassembled. Return visit (Oct 23) — Matthew B: Installed new fans, and everything checked ok. Parts installed: Wall Oven Fan. Outcome: Repaired.

Customer complaint: not dispensing ice. Initial visit (Oct 23) — Matthew B: Reported concern The unit displayed error codes indicating maximum freeze time shutdowns and maximum harvest time shutdowns, including retry attempts. Assessment Diagnostic testing revealed poor cooling performance, with the sump reaching 60°F after 10 minutes and 50°F after 20 minutes. Inspection of the evaporator revealed a frost pattern characteristic of a sealed system refrigerant leak, preventing the unit from achieving proper freezing and harvest temperatures. Next steps Referral to a sealed system/HVAC specialist is recommended to perform further leak isolation, particularly around the outside condenser and internal ice maker tubing, and to perform the necessary sealed system repairs.

Customer complaint: said she usually puts it on sensing dry nothing is getting dry on timed dry it is getting to 1 min but will keep running for hours. -3001. Initial visit (Oct 16) — Matthew B: Found that there is a failed portion of the element. Ordering replacement element and fuse and thermostat. Return visit (Oct 22) — Matthew B: Installed parts and all checked ok. Parts installed: Dryer Thermal Fuse, Dryer Heating Element, Thermostat Limit Green. Outcome: Repaired.

Customer complaint: Bespoke 4-door French door fridge, made April 2023. Internal water filter head appears to be leaking. Around Oct 3 we replaced the water filter and got no water at the dispenser; overnight the fridge leaked water down through the cabinet and out by the front feet. Putting the old filter back in gave the same result (no flow). With NO filter installed, running the dispenser makes water come out of the front of the filter head into the tray below instead of going to the dispenser, so the head's internal valve doesn't seem to seal. We have a video of this. Water supply to the fridge is currently shut off. Likely needs a filter head assembly replacement. Please confirm diagnostic fee and whether it applies to the repair. Initial visit (Oct 22) — Matthew B: Reported concern An issue was reported regarding the appliance's water filter housing. Assessment A defect was identified with the water filter housing assembly. A compromised filter housing can prevent proper filter engagement, restrict water flow to the ice maker and dispenser, or create a risk of internal water leakage. Sourcing research indicates that the required replacement part is currently designated as No Longer Available (NLA) by the manufacturer, and no estimated time of arrival (ETA) is available for restock.

Customer complaint: microwave keeps running and wont shut off. only way to turn it off is to unplug it. Initial visit (Oct 5) — Matthew B: Reported concern The customer reported that the microwave was not powering on or operating. Assessment During the diagnostic inspection, the microwave was tested by plugging it into an alternative outlet, where it powered on and functioned normally. The technician discovered that the circuit breaker for the microwave's original outlet was turned off. The appliance itself is in working order, and the issue could not be reproduced when the unit was connected to an active power source. Next steps No repairs to the microwave are necessary at this time as the appliance is operating as intended. It is recommended to reset the home's circuit breaker. Return visit (Oct 14) — Matthew B: Assessment During the installation of new micro switches, the switch latch assembly was found to be physically broken, preventing the latch mechanism from operating correctly. Additionally, the relay on the control board is getting stuck, and there is visible damage to the adjacent wiring, causing compromised electrical continuity and intermittent operation. Next steps Order the replacement switch latch assembly and the required control board relay. Confirm compatible part numbers prior to ordering. Upon returning to the job site, replace the broken latch assembly, the board relay, the damaged wiring, and all three micro switches to restore full functionality. Third visit (Oct 22) — Matthew B: Installed both relays on board and installed switch holder. All tested ok. Parts installed: MICRO SWITCH (SMALL SPADES) UNIVERSAL, DU1PU, Door Latch Hook. Outcome: Repaired.