Appliance Repair in Richmond, VA

Customer complaint: The machine doesn't spin loads & doesn't drain., Contact for service call: Michele Pevahouse. Initial visit (Oct 26) — Matthew B: Assessment The washer was tested and observed operating normally through the spin cycle. The out-of-balance condition appears to have been caused by temporary overloading rather than a mechanical or component failure. The unit is currently spinning as intended, and no operational faults were found during testing. Next steps It is recommended to follow manufacturer guidelines for load capacity and ensure garments are evenly distributed to prevent future out-of-balance issues. No repairs or part replacements are needed at this time.

Customer complaint: had not used it in couple weeks she had it unplugged when she went to use it there was a significant amount of water in the bottom she used the machine and there is no water now but still wants it checked out-3001. Initial visit (Oct 21) — Matthew B: Reported concern The customer reported a water leak originating from the washing machine. Assessment Inspection identified a passive leak at the water inlet valves. Water was seeping through the valve assembly while the unit was idle, which can cause slow filling, continuous water accumulation in the tub, or property damage if left unaddressed. Work performed The defective water inlet valve assembly was removed and replaced. The washing machine was then tested to confirm proper valve operation and verify that the leak has been fully resolved. The unit is operating normally. Outcome: Repaired.

Customer complaint: Water leaking from left bottom. Initial visit (Oct 19) — Matthew B: Assessment The washer was inspected regarding a reported water leak, but the leak could not be duplicated during testing. The door boot gasket, fill and drain hoses, and water inlet valve were evaluated and functioning correctly with no damage or active leaks observed. Visual evidence of water marks was identified near the dispenser drawer assembly, indicating it as the potential source of intermittent leakage. Next steps To resolve potential leakage from the dispenser housing, replacement of the dispenser drawer assembly is recommended.

Sub-Zero Refrigerator BI-36U/S/TH

Customer complaint: Refrigerator - Leaking from underneath Icemaker - stopped making ice. Initial visit (Oct 7) — Matthew B: Refrigerator has a clog in the fresh food defrost drain resulting in the leaking water.

Electrolux Ice Maker UR15IM20RS1

Customer complaint: Refrigerator - Leaking from underneath Icemaker - stopped making ice. Initial visit (Oct 7) — Matthew B: ### Reported Concern The customer reports that the ice maker is not cycling water correctly to produce ice. ### Assessment During diagnostics, the drain pump was observed working normally. The unit initially filled with water after the harvest cycle, and the water circulation pump turned on to circulate water over the ice block tray. However, the water flow stopped prematurely due to an insufficient water level. Water circulation only resumed after water was manually added to the reservoir. While the initial testing of the water inlet valve was inconclusive, the symptoms confirm the unit is not receiving enough water to sustain the ice-making process. ### Next Steps It is recommended to replace the water inlet valve to resolve the low-fill issue. The precise compatible part number should be verified prior to ordering the replacement component. Return visit (Oct 13) — Matthew B: Work performed Replaced the water inlet valve on the Electrolux ice maker to restore proper water supply for ice production. Additionally, cleared the blocked refrigerator defrost drain to ensure meltwater drains correctly and prevents water accumulation inside the cabinet. Assessment Following the valve replacement and drain clearing, the ice maker and refrigerator drainage systems were tested. All components operated correctly with no active leaks or functional issues observed. Parts installed: Refrigerator Water Inlet Valve. Outcome: Repaired.

Customer complaint: Washing machine not going through full cycle. Initial visit (Sep 28) — Matthew B: Found bad capacitor, control and splutch. Ordering parts and returning. Return visit (Oct 5) — Matthew B: Work performed Installed all replacement parts on the appliance and completed an operational test of the unit. Assessment The appliance is operating properly and currently performs according to manufacturer specifications. No further issues were observed during testing. Parts installed: Washer Run Capacitor, Washer Control Board, DRIVE PULLEY. Outcome: Repaired.

Customer complaint: water leaking. Initial visit (Oct 1) — Matthew B: Inspected unit and took off back panel. Evidence that there was water underneath inlet valve. Inlet valve is suspected to be the origin of the water leaked.