Appliance Repair in Richmond, VA

Sub-Zero Refrigerator BI-36U/S/TH

Customer complaint: Refrigerator - Leaking from underneath Icemaker - stopped making ice. Initial visit (Oct 7) — Matthew B: Refrigerator has a clog in the fresh food defrost drain resulting in the leaking water.

Electrolux Ice Maker UR15IM20RS1

Customer complaint: Refrigerator - Leaking from underneath Icemaker - stopped making ice. Initial visit (Oct 7) — Matthew B: ### Reported Concern The customer reports that the ice maker is not cycling water correctly to produce ice. ### Assessment During diagnostics, the drain pump was observed working normally. The unit initially filled with water after the harvest cycle, and the water circulation pump turned on to circulate water over the ice block tray. However, the water flow stopped prematurely due to an insufficient water level. Water circulation only resumed after water was manually added to the reservoir. While the initial testing of the water inlet valve was inconclusive, the symptoms confirm the unit is not receiving enough water to sustain the ice-making process. ### Next Steps It is recommended to replace the water inlet valve to resolve the low-fill issue. The precise compatible part number should be verified prior to ordering the replacement component.

Customer complaint: Washing machine not going through full cycle. Initial visit (Sep 28) — Matthew B: Found bad capacitor, control and splutch. Ordering parts and returning. Return visit (Oct 5) — Matthew B: Work performed Installed all replacement parts on the appliance and completed an operational test of the unit. Assessment The appliance is operating properly and currently performs according to manufacturer specifications. No further issues were observed during testing. Parts installed: Washer Run Capacitor, Washer Control Board, DRIVE PULLEY. Outcome: Repaired.

Customer complaint: water leaking. Initial visit (Oct 1) — Matthew B: Inspected unit and took off back panel. Evidence that there was water underneath inlet valve. Inlet valve is suspected to be the origin of the water leaked.

Customer complaint: I had a load of laundry in the washer and I heard water running from under the washer on the floor and in the drip pan under the washer. My laundry floor was soaking wet. The top of the washer was fine. Initial visit (Sep 22) — Matthew B: Reported concern Drainage is backing up at the wall connection during washer operation. Assessment The issue is associated with the household plumbing at the wall rather than the washer. The washer itself is operating normally. A restricted wall drain can prevent wastewater from flowing away properly and may cause water to back up or overflow. Next steps Recommend having a qualified plumber inspect and clear the wall drain and associated household plumbing before further washer use.