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Customer complaint: After the gas got turned on two burners are not lighting. Gas company said they ran it so the air was purged and aligned the top. Not sure if it was working prior to gas being turned off. Initial visit (Oct 8) — Matthew B: Middle burner clogged and the right back one as well. Cleaned and burners checked ok.

Customer complaint: Dryer is running intermittently. It was repaired in March for not producing any heat. The heating element was replaced then and seemed to be ok. It recently started failing again and now will turn on after sitting for a few days. Initial visit (Oct 1) — Matthew B: Reported concern The customer reported an issue with the appliance's user interface panel. Assessment Inspection of the unit revealed that the controls on the right side of the user interface panel are unresponsive to touch or input. This prevents the selection or adjustment of settings controlled by that section of the interface. Next steps Replacement of the user interface panel is required to restore full control functionality. Return visit (Oct 8) — Matthew B: ### Work performed Installed a new control panel assembly to resolve the issues with the user interface. ### Assessment Post-repair testing was completed successfully. The right-side button pads are now fully responsive and functioning as intended. All initial checks of the new panel indicate the appliance is operating normally. Parts installed: Dryer Control Panel. Outcome: Repaired.

Customer complaint: is not drying clothes, only warm not hot. Initial visit (Oct 8) — Matthew B: Inspected and found that the heating element is grounding out. Heating helmet needs to be replaced. Heating element: failed (Continuity to frame, grounding). Parts installed: DRYER HEATING ELEMENT 240V 5400W NEW TYPE FLAT, CYCLING THERMOSTAT L155.

Customer complaint: Stovetop and oven aren't getting to proper temp and oven is taking a long time to preheat. Initial visit (Oct 8) — Matthew B: ### Reported concern The customer reported that the burners are slow to heat, suggesting a potential low-voltage issue affecting the cooktop's performance. ### Assessment An inspection of the back of the appliance revealed a burned-out wire. This damaged wiring likely restricted the electrical current, causing a voltage drop to the burners and directly resulting in the slow heating symptom. ### Next steps Ordering the necessary replacement wiring components is planned. Once the parts are received, a return visit will be required to install them and restore proper electrical conductivity. A follow-up service appointment has already been prescheduled with the customer.

Customer complaint: Leaking. Initial visit (Oct 8) — Matthew B: ### Reported concern The customer reported a water leak originating from the washing machine's water inlet valve. ### Work performed Identified the water inlet valve as the source of the leak and replaced it. After installation, the washing machine was tested and confirmed to be operating normally with no further leaks from the appliance. ### Assessment During the repair, the household cold-water shutoff valve at the wall was found to be defective. The wall valve fails to shut off completely and leaks when turned to the off position. This is a home plumbing issue and is not a fault within the washing machine itself. ### Next steps It is recommended that the customer contact a licensed plumber to replace the defective wall shutoff valve to ensure the water supply can be safely isolated in the event of an emergency. No further appliance repairs are required at this time. Parts installed: 5221ER1003S LG INLET VALVE ASSEMBLY. Outcome: Repaired.

Customer complaint: Water not hot enough? pods still not falling out. Initial visit (Oct 7) — Matthew B: Assessment During the inspection, a physical clog was identified in the lower spray arm. This type of obstruction restricts water circulation, which directly impacts the dishwasher's cleaning performance. Work performed Cleared the blockage from the lower spray arm to restore proper water flow. The dishwasher control was then reset, and the system diagnostics were executed. Verified that the heating element activated and functioned correctly, and performed a visual inspection during operation to confirm there are no active water leaks. The unit is now operating normally.

Sub-Zero Refrigerator BI-36U/S/TH

Customer complaint: Refrigerator - Leaking from underneath Icemaker - stopped making ice. Initial visit (Oct 7) — Matthew B: Refrigerator has a clog in the fresh food defrost drain resulting in the leaking water.

Electrolux Ice Maker UR15IM20RS1

Customer complaint: Refrigerator - Leaking from underneath Icemaker - stopped making ice. Initial visit (Oct 7) — Matthew B: ### Reported Concern The customer reports that the ice maker is not cycling water correctly to produce ice. ### Assessment During diagnostics, the drain pump was observed working normally. The unit initially filled with water after the harvest cycle, and the water circulation pump turned on to circulate water over the ice block tray. However, the water flow stopped prematurely due to an insufficient water level. Water circulation only resumed after water was manually added to the reservoir. While the initial testing of the water inlet valve was inconclusive, the symptoms confirm the unit is not receiving enough water to sustain the ice-making process. ### Next Steps It is recommended to replace the water inlet valve to resolve the low-fill issue. The precise compatible part number should be verified prior to ordering the replacement component.

Customer complaint: leaking and freezer door not closing properly. Initial visit (Oct 7) — Matthew B: Found Freon leak in upper right part of evap in freezer. Leak is causing ice formation and defrost cycle is causing it to melt. Recommend replacing the refrigerator. Return visit (Oct 7) — Matthew B: Replacing refrigerator work order complete.

Customer complaint: Washer is broken and will not do a spin cycle, water leaked all over the floor. Leaking from the door? Initial visit (Oct 7) — Matthew B: Assessment During the inspection, the door boot bellow was inspected and found to be in good condition. The spin, drain, and fill functions were tested, and no water leaks were detected during these cycles. However, the unit's diagnostic system retrieved error code 3738, indicating a vent issue. Testing of the vent assembly confirmed that it has failed. Next steps Although the failed vent assembly triggers an error code, it has no direct operational impact on the washer's ability to fill, spin, or drain. Replacement of the vent assembly is recommended to resolve the error code and restore the vent system to factory specifications, but the machine remains functional for basic use in its current state.

Customer complaint: Water is still running even when off. Right now she has the water valve shut off. 5934. Initial visit (Oct 6) — Matthew B: Water valve is not staying closed. Ordering part and returning to install.

Customer complaint: We suspect that we have a burnt wiring harness in our oven. We have the smell of lighter fluid when we turn on the oven. There is discoloration on the bottom of the oven. The circuit breaker has been turned off. Initial visit (Oct 6) — Matthew B: Cx states they smelled the lighter fluid like smell between 300 and 400 degrees. Testing on preheat to see if I can replicate it.

Customer complaint: the squealing is coming from the washer. The stains are also coming from the washer. Initial visit (Sep 14) — Matthew B: Trip note from schedule #1: issue with transmission making squealing noise, will need to be replaced. need autho. Return visit (Oct 6) — Matthew B: ### Reported concern The customer reported an unusual noise coming from the appliance during operation. ### Work performed The technician installed a new transmission assembly to address the internal gear failure and noise. ### Assessment Following the installation, the appliance was tested through its operational cycles. All checks passed successfully, and the previous noise is fully resolved. Parts installed: Washer Wash Plate. Outcome: Repaired.

Customer complaint: Ice maker not working. Initial visit (Oct 6) — Matthew B: Assessment During the inspection, the fill funnel for the icemaker was found completely frozen over, which blocks the flow of water into the ice tray and prevents ice production. This type of freeze-up typically occurs when the water inlet valve leaks or seeps water continuously, allowing small amounts of water to drip into the cold fill tube and freeze over time. Next steps To resolve this issue, it is recommended to replace the water inlet valve. We will order the compatible replacement valve assembly and schedule a return visit to install the new parts, clear the ice blockage from the funnel, and verify proper water flow.

Customer complaint: customer has 2 washer and the other one is not working properly and needs someone to switch them out. Initial visit (Oct 6) — Matthew B: Installed new washer and disposing of old unit as well.