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Customer complaint: the check. the check vent light is on ¿- could be a hazard -. Initial visit (Oct 30) — Matthew B: Work performed Removed the defective flap from the exterior cap assembly to restore an unobstructed exhaust path. Following the removal, the unit resumed normal operation and no longer displayed error codes. Next steps It is recommended to replace the damaged exterior vent cap assembly with a functional unit to protect the exhaust opening from weather and pest intrusion while maintaining proper airflow.

Customer complaint: making a humming noise and won't spin or come on. Initial visit (Oct 30) — Matthew B: Found that the unit had a bad drain pump. Replaced and all checked ok. Parts installed: PUMP-WATER. Outcome: Repaired.

Customer complaint: She was not able to open the door. A handyman was able to open it. There's a piece that broke and it makes a clicking noise on opening and closing. She also wants the rest of the refrigerator looked at to make sure it's in working order. 5934. Initial visit (Oct 30) — Matthew B: Assessment A thorough inspection identified that the damper motor is malfunctioning, continually cycling in an open-and-close loop as it attempts to find its home position. The defrost drain is significantly clogged, causing ice to build up in the freezer compartment and obstruct the freezer drawer. The drawer assembly and magnetic door gaskets were inspected and confirmed to be in good condition and sealing properly. Additionally, heavy dust accumulation was observed on the front vent and inside the main component compartment, which restricts required system airflow. Next steps To resolve these issues, the damper motor must be replaced, and the defrost drain needs to be cleared. An upgraded drain tube should be installed following the manufacturer's service bulletin guidelines. A thorough cleaning and maintenance of the lower component compartment and vent area is also recommended to restore optimal airflow and support system longevity.

Customer complaint: Not draining at all. It's leaving standing water. 10 year old appliance 5934. Initial visit (Oct 28) — Matthew B: Installed pump and everything checked ok. Parts installed: Drain Pump. Outcome: Repaired.

Customer complaint: Door latch is broken,. Initial visit (Oct 15) — Matthew B: Reported concern A broken latch prevents the door or lid from securing properly, which typically prevents the appliance from starting or completing its operational cycle. Assessment Inspection confirmed that the latch assembly is broken and requires replacement. Next steps Plan to replace the damaged latch assembly and test the unit for proper door closure, latch engagement, and overall operation once installed. Return visit (Oct 28) — Matthew B: Installed parts and all checked ok. Parts installed: Door Latch. Outcome: Repaired.

Customer complaint: Leaking from the bottom. Initial visit (Oct 22) — Matthew B: Elbow hose is compromised and needs to be replaced. Return visit (Oct 28) — Matthew B: Installed and everything checked OK no more leaks. Parts installed: Dishwasher Elbow Hose and Clamps Kit. Outcome: Repaired.

Customer complaint: starts the cycle then just stops. no error. Initial visit (Oct 27) — Matthew B: Assessment Diagnostic evaluation confirmed the 3E fault code, pointing to a failure involving both the main drive unit and the inverter board. To resolve the issue and restore normal operation, both components require replacement. An estimate for the necessary parts and labor was generated and sent to the customer. Next steps The customer is currently reviewing the estimate and considering appliance replacement versus proceeding with the repair. Await customer authorization prior to ordering parts or performing further work.

Customer complaint: Making a high pitched Squealing noise. Initial visit (Oct 20) — Matthew B: Assessment Inspection revealed that the drum roller wheels are worn. Wear on these support components and associated drive parts can cause increased operational noise, drum vibration, or improper drum rotation during cycles. Next steps It is recommended to replace the drum roller wheels, idler pulley, and drive belt to ensure smooth operation and prevent premature failure. Return visit (Oct 27) — Matthew B: Installed kit and everything checked OK no more noise. Parts installed: Dryer Maintenance Kit. Outcome: Repaired.

Customer complaint: RECALL: It appears that the water inlet valve assembly is leaking and will probably have to be replaced. 5934. Initial visit (Oct 27) — Matthew B: Check unit and no active leaks during visit. Left panel loose so customer can check when it happens again.

Customer complaint: Oven is fine. But microwave turns on for only 8 seconds. Then tray stops revolving. And it sounds like it is on, but seconds stop counting down. We did have some fuses ‘blow’ when some deck work was being done last year and that may have impacted the microwave. Initial visit (Sep 25) — Matthew B: Interlock switch is jammed right side. Ordering both sides. Return visit (Oct 14) — Matthew B: Tested switches while out and they appeared ok. Issues may be relay on microwave board. Third visit (Oct 26) — Matthew B: Work performed Installed the two required replacement parts as planned. Following the installation, the appliance was fully tested to verify proper operation. Assessment The unit operated correctly during testing, and no additional problems were observed. The repair is complete, and the appliance is functioning as intended. Parts installed: Control Board, Magnetron 2m3030h-G For Inverter. Outcome: Repaired.

Customer complaint: The machine doesn't spin loads & doesn't drain., Contact for service call: Michele Pevahouse. Initial visit (Oct 26) — Matthew B: Assessment The washer was tested and observed operating normally through the spin cycle. The out-of-balance condition appears to have been caused by temporary overloading rather than a mechanical or component failure. The unit is currently spinning as intended, and no operational faults were found during testing. Next steps It is recommended to follow manufacturer guidelines for load capacity and ensure garments are evenly distributed to prevent future out-of-balance issues. No repairs or part replacements are needed at this time.