GE Top-Load Washer

Completed

1. Customer complaint

   Not draining properly.

2. Initial visit (Nov 13)Matthew B

   Assessment The unit was operationally tested and performed within normal parameters. The drain system is functioning properly, with no water remaining in the tub after the drain phase. Because the machine drains correctly, wet clothing is likely caused by an out-of-balance load during the spin cycle, which prompts the washer to reduce its spin speed to prevent excessive vibration. Next steps It is recommended to monitor load distribution by balancing heavy items evenly throughout the drum. If wet loads continue to occur under properly balanced conditions, further diagnostic checks of the drive or suspension systems are recommended.