Local people. Thoughtful repairs.
Meet Matthew.
Your local appliance technician.
Get to know Matthew Briggs, Best Day’s owner and lead technician serving Richmond, Williamsburg and Central Virginia.
Owner & lead technician
Matthew Briggs
A familiar face and someone you can count on. Matthew has diagnosed and repaired thousands of appliances throughout Richmond, Williamsburg and the surrounding communities.
He takes time to understand the problem, explain the findings, and help you decide what makes sense for your appliance. Before leaving, he shares practical tips to help you get more from it.
Explore Matthew’s service historyThe care behind the repair
A little attention makes a big difference.
We want every customer to feel heard, informed, and respected. That starts with how we treat your home and carries through to the work we do.
Careful diagnosis.
We take the time to understand the symptoms and explain what we find, using modern diagnostic tools and manufacturer parts.
Clear, fair pricing.
You receive a written, flat-rate repair estimate before approving parts and labor, so you can make an informed choice.
Keep you informed.
Arrival notices and repair updates by phone and text help you know what’s happening and what comes next.
Repair with confidence
Helpful people.
Work we stand behind.
Our commitment continues beyond the visit. Best Day offers a one-year parts and labor repair warranty, with exclusions for filters, accessories, cleaning, and one-time drain clearing.
Ask about warranty coverage- Manufacturer parts for your appliance
- Written pricing before repair work
- Updates throughout the repair
- A local team you can reach
Around your neighborhood
Recent repairs from Best Day.
We serviced a
LG Washer
Model WM3900HWA
Near Williamsburg, VA 23188
Customer complaint: Leaking between the riser and underside of the appliance. Initial visit (Oct 15) — Matthew B: Assessment The door boot/bellow was inspected and tested OK with no tears found, and t…
Show more diagnosis & visit notes
Customer complaint: Leaking between the riser and underside of the appliance. Initial visit (Oct 15) — Matthew B: Assessment The door boot/bellow was inspected and tested OK with no tears found, and the fill and drain hoses were inspected with no visible tears detected. However, the water inlet valve has failed and is actively leaking, which can allow uncontrolled water flow or leakage during operation. Next steps It is recommended to replace the failed water inlet valve to restore proper water control and prevent leakage. Return visit (Oct 23) — Matthew B: Installed new inlet valve and tested. Unit is working properly. No leaks witnessed after installation. Parts installed: Washer Water Inlet Valve. Outcome: Repaired.
Parts used or ordered
- 5221ER1003S Washer Water Inlet ValveInstalled · ordered for job
We serviced a
LG Laundry Appliance
Model WM3600HVA
Near New Kent, VA 23124
Customer complaint: WASHER THERE IS A SMELL LIKE BURN. Initial visit (Oct 23) — Matthew B: Tested unit and everything checked OK.
We serviced a
Maytag Washer
Model MVWX655DW1
Near Chester, VA 23836
Customer complaint: When spinning it makes a lot of noise, it also shakes violently. He believes it's the shocks. 5934. Initial visit (Oct 23) — Matthew B: Suspensions are worn, need replacement. Repl…
Show more diagnosis & visit notes
Customer complaint: When spinning it makes a lot of noise, it also shakes violently. He believes it's the shocks. 5934. Initial visit (Oct 23) — Matthew B: Suspensions are worn, need replacement. Replaced and all checked ok. Parts installed: Washer Suspension Rod Kit. Outcome: Repaired.
Parts used or ordered
- W11130362 Washer Suspension Rod KitInstalled · from stock
We serviced a
Whirlpool Home Cooking - Gas
Model WEGA25H0HZ
Near MIDLOTHIAN, VA 23114
Customer complaint: OVEN SHUTS OFF BY ITSELF. Initial visit (Oct 23) — Matthew B: Installed parts and everything tested OK. Parts installed: Control Board, Range Oven Control Board. Outcome: Repaired.
Parts used or ordered
- W11339753 Control BoardInstalled · ordered for job
- W11205353 Range Oven Control BoardInstalled · ordered for job
We serviced a
Thermador Wall Oven
Model PODC302J/04
Near Williamsburg, VA 23185
Customer complaint: E118, no additional issues. Initial visit (Oct 14) — Matthew B: Issue appears to be a cooling fan issue, both cooling fans should be replaced. Parts will need to be ordered and whe…
Show more diagnosis & visit notes
Customer complaint: E118, no additional issues. Initial visit (Oct 14) — Matthew B: Issue appears to be a cooling fan issue, both cooling fans should be replaced. Parts will need to be ordered and when we come back oven will need to be uninstalled from cabinet and back portion disassembled. Return visit (Oct 23) — Matthew B: Installed new fans, and everything checked ok. Parts installed: Wall Oven Fan. Outcome: Repaired.
Parts used or ordered
- 00643600 Wall Oven FanInstalled · ordered for job
We serviced a
Scotsman Ice Maker
Model C1030SR-32F
Near Williamsburg, VA 23185
Customer complaint: not dispensing ice. Initial visit (Oct 23) — Matthew B: Reported concern The unit displayed error codes indicating maximum freeze time shutdowns and maximum harvest time shutdowns,…
Show more diagnosis & visit notes
Customer complaint: not dispensing ice. Initial visit (Oct 23) — Matthew B: Reported concern The unit displayed error codes indicating maximum freeze time shutdowns and maximum harvest time shutdowns, including retry attempts. Assessment Diagnostic testing revealed poor cooling performance, with the sump reaching 60°F after 10 minutes and 50°F after 20 minutes. Inspection of the evaporator revealed a frost pattern characteristic of a sealed system refrigerant leak, preventing the unit from achieving proper freezing and harvest temperatures. Next steps Referral to a sealed system/HVAC specialist is recommended to perform further leak isolation, particularly around the outside condenser and internal ice maker tubing, and to perform the necessary sealed system repairs.
In our customers’ words
The people we help say it best.
Read experiences shared by homeowners across our communities.
Matthew did a great job diagnosing the problem that we were having with our washing machine. He is knowledgeable and professional. Highly recommend him.
Great experience from the beginning! Super flexible and responsive. Professional tech! Would recommend 100%!
Exceptional is the only way to describe the service I got from Best Day and Matthew. Fairly priced, very prompt, neat and clean they were an internet find and I had no prior experience with them. They will be my "go to" for any other repairs that might be needed, as the house …
Matthew fixed my dishwasher. Knowledgeable and courteous service.
Very pleased with prompt, professional servicing!
Matthew is always polite & willing to answer questions & give 'advice'. We definitely recommend using this service!
Right here in your community
From Richmond to Williamsburg.
Local appliance repair across Central Virginia. Explore our service areas and recent work near you.
Let’s make it a better day.
Tell us what’s happening with your appliance. We’ll help with the next step.