Completed
- Customer complaint
Stovetop and oven aren't getting to proper temp and oven is taking a long time to preheat.
- Initial visit (Oct 8)Matthew B
### Reported concern The customer reported that the burners are slow to heat, suggesting a potential low-voltage issue affecting the cooktop's performance. ### Assessment An inspection of the back of the appliance revealed a burned-out wire. This damaged wiring likely restricted the electrical current, causing a voltage drop to the burners and directly resulting in the slow heating symptom. ### Next steps Ordering the necessary replacement wiring components is planned. Once the parts are received, a return visit will be required to install them and restore proper electrical conductivity. A follow-up service appointment has already been prescheduled with the customer.
- Return visit (Oct 15)Matthew B
Installed new wiring. Terminal as well all checked ok after testing.
- Parts installed
Universal Range Power Cord, 50 Amp, 3 Prong, 6', Block Terminal Asm.
- Outcome
Repaired.
Parts
- WX09X10012Universal Range Power Cord, 50 Amp, 3 Prong, 6'Installed · ordered for job
- WB17X38438Block Terminal AsmInstalled · ordered for job
Job completed by Best Day Appliance.