Completed
- Customer complaint
Washer leaked water all over floor.
- Initial visit (Oct 26)Matthew B
Reported concern The customer reported a leak occurring during wash cycles with large items, specifically comforters. Assessment The unit was tested, and no active leaks were visible during testing. A potential cause for water escaping in these specific scenarios is over-sudsing through the unit's suds vent, which often happens when excessive or non-HE detergent builds up during heavy or bulky loads. Next steps No mechanical repairs are required at this time. It is recommended to reduce detergent usage and ensure High-Efficiency (HE) detergent is used, particularly when washing large or bulky items, to prevent foam from backing up through the vent.
Job completed by Best Day Appliance.