Completed
- Customer complaint
not dispensing ice.
- Initial visit (Oct 23)Matthew B
Reported concern The unit displayed error codes indicating maximum freeze time shutdowns and maximum harvest time shutdowns, including retry attempts. Assessment Diagnostic testing revealed poor cooling performance, with the sump reaching 60°F after 10 minutes and 50°F after 20 minutes. Inspection of the evaporator revealed a frost pattern characteristic of a sealed system refrigerant leak, preventing the unit from achieving proper freezing and harvest temperatures. Next steps Referral to a sealed system/HVAC specialist is recommended to perform further leak isolation, particularly around the outside condenser and internal ice maker tubing, and to perform the necessary sealed system repairs.
Job completed by Best Day Appliance.