Unknown brand Washer

Customer complaint: washer won't do anything. Initial visit (Sep 23) — Matthew B: Reported concern The appliance displayed error code F7E1, indicating a tachometer or motor-speed feedback issue, and error code F7E6, indicating a motor-related issue. These faults can interfere with proper motor operation and cycle performance. Assessment A failed motor capacitor was identified. A defective capacitor can prevent the motor from starting or operating at the expected speed, which is consistent with the recorded fault codes. Work performed The failed capacitor was replaced. After replacement, the appliance was checked and operation was satisfactory.

Completed