Found issue with icemaker related to manufacturer defect recommended calling Samsung for possible warranty.

found issue with inlet valve on washer. dishwasher deflector needs to be replaced and the filter. tested and everything checked out ok.

Found leak in evap system. not cost effective to repair. cost repair is estimated to be around $2500. this is in reference to claim# 038339584137

uninstalled unit from closet. inspected valves and saw significant signs of leak on valve. replaced valves and tested afterwards after reinstalling unit. everything tested okay and no leaks afterwards. inspected refrigerator and found that the unit has a freon leak. gave recommendations on replacing the unit.,customer says that every now and then they'll see water at the bottom of the washer. gasket on front of washer appears okay. issue appears to be with the solenoid on the back of the washer. ordering parts and returning to install,customer says that every now and then they'll see water at the bottom of the washer. gasket on front of washer appears okay. issue appears to be with the solenoid on the back of the washer. ordering parts and returning to install,uninstalled unit from closet. inspected valves and saw significant signs of leak on valve. replaced valves and tested afterwards after reinstalling unit. everything tested okay and no leaks afterwards. inspected refrigerator and found that the unit has a freon leak. gave recommendations on replacing the unit.

replaced UI panel, tested and everything checked out ok.,Found issue with UI panel. ordering new one and returning to install,Found issue with UI panel. ordering new one and returning to install,replaced UI panel, tested and everything checked out ok.

replaced knob and all checked ok.

found issue with wire being broken to pump. fixed tested and control board failed to send power to pump. control board failure. part is nla. cx getting a new washer

customer states that the dryer is not heating. they also stay at the vent in the back is not connecting to the wall properly. recommended making the vent coming out of the wall smaller with crimping tool. customer declined to have us do the job for them. inspected dryer heating element. heating element appeared to be okay found issue with high limit thermostat. customer agreed to repair dryer. repair dryer by replacing the high limit thermostat. tested and unit is heating normally. recommended getting somebody to look at vent as high limit fuse thermostat may have gone bad due to overheating from lack of airflow.

customer states that dryer is getting e64 error code. inspected heating element and found that one of the coils was burned out. replaced heating element and everything is working as expected

customer states that bottom freezer is not cooling. took off back panel in freezer. found that unit has a freon leak in the evaporator line. not worth repairing and recommend getting a replacement refrigerator.

replaced defective parts and unit tested out ok.,Cx says dryer is not heating but runs. found issue with thermostat and fuse is blown. recommended replacing those and heating element.,Cx says dryer is not heating but runs. found issue with thermostat and fuse is blown. recommended replacing those and heating element.,replaced defective parts and unit tested out ok.

issue with LED lights. all 3 need replacement. cx considering repair but holding off for now.

expected unit and could not detect where exactly the leak was coming from. unit is definitely leaking intermittently. started leaking while on site. appears to be coming from front sump seal. not economical to repair. recommended getting new dishwasher installed.

customer states that dishwashers leaking on the left side. tested unit and noticed and confirmed what they saw. inspected spray arms. found popcorn kernel in top spray arm. test it again and no more water was detected. likely that the kernel caused the water to spray out to the side instead of upwards. this can cause the water to spray directly at the door and the water can get past the seal. everything checked okay after 10 minutes of watching.

installed new drain pump and everything checked out ok ,found issue with drain pump. will need to be replaced.,found issue with drain pump. will need to be replaced.,installed new drain pump and everything checked out ok

cx states dryer wouldn't cut on after first use. found issue with thermostat shorted. replaced and unit tested ok. waited 10 minutes to make sure unit is not cutting back off.

Cx states dryer will not run. found issue with heating element grounding. replaced heating element and both thermal fuses and thermostat. tested and unit is working as designed.

shipping inflators found in inner cavity around backet.

installed new ice maker and everything checked okay.,customer states ice maker worked for a little while and then slowly stopped working. found issue with ice maker motor. ordering new ice maker and returning to install,customer states ice maker worked for a little while and then slowly stopped working. found issue with ice maker motor. ordering new ice maker and returning to install,installed new ice maker and everything checked okay.

installed new fan. everything else appeared okay.,found issue with evaporator fan motor. ordering replacement and returning to install,found issue with evaporator fan motor. ordering replacement and returning to install,installed new fan. everything else appeared okay.

working on arrival

Installed new hinge and everything checked out ok.,right hinge for door is broken. ordering replacement and returning to install,right hinge for door is broken. ordering replacement and returning to install,Installed new hinge and everything checked out ok.

Cx states washer has F11 error code. issue with Motor control Unit (MCU) Checked wires and harness and found no loose connectors. customer opting to replace unit.

installed new filter assembly and new filter tested and unit is working as designed now.,Tested unit through diagnostic mode, issue with filter assembly. No water through filter assembly.,Tested unit through diagnostic mode, issue with filter assembly. No water through filter assembly.,installed new filter assembly and new filter tested and unit is working as designed now.

Found issue with door handle. fixed and all ok

replace pulley wheel and everything has returned to normal.

Replaced failed controller. Upon startup, discovered active refrigerant leak at condenser coil after pressure build up. Unit requires sealed-system repair/refrigeration specialist. Further cooling operation not possible until leak is repaired. Sometimes when a unit sits for awhile in an off state after continuous use, the sudden build up of pressure again can expose a weak spot in the system. ,Found issue with power to compressor. controller is defective and the power board for the compressor and fan is shorted.These parts will need to be replaced.,Found issue with power to compressor. controller is defective and the power board for the compressor and fan is shorted.These parts will need to be replaced.,Replaced failed controller. Upon startup, discovered active refrigerant leak at condenser coil after pressure build up. Unit requires sealed-system repair/refrigeration specialist. Further cooling operation not possible until leak is repaired. Sometimes when a unit sits for awhile in an off state after continuous use, the sudden build up of pressure again can expose a weak spot in the system.

inspected both washer dryer combos and found that both have faulty motors. recommend replacing motors. blower wheels will have to be replaced as well as they can be difficult to get off of old motor. recommend replacing both drum bearings as well. found that leak on first washer dryer combo is coming from fill hose. filll hose needs to be replaced as well. first washer dryer combo is missing latch on dryer door. that will need to be replaced.

Found issue with power to compressor. controller is defective and the power board for the compressor and fan is shorted.These parts will need to be replaced.

cleaned all 3 icemakers and diagnosed dishwasher. dishwasher needs sump kit. sending estimate.

installed new transmission and tested. everything is working as designed.,Found issue with transmission making noise. bearing is likely going bad.Dryer is making screeching noise. found source is the idler wheel. needs to be replaced. replaced idler wheel from stock. ordering transmission and returning to install.,Found issue with transmission making noise. bearing is likely going bad.Dryer is making screeching noise. found source is the idler wheel. needs to be replaced. replaced idler wheel from stock. ordering transmission and returning to install.,installed new transmission and tested. everything is working as designed.

found issue with thermostat. replaced and all is well

Found issue with basket being loose. not worth repairing.

Found issue with UI and control board. not cost effective to repair.

installed timer and blower wheel. tested units and everything checked okay. Frigidaire dryer is shutting off automatically now and Maytag dryer is not making any more noise.,,cx states the Frigidaire dryer does not turn off. inspected and found that the timer motor is defective. cx states that Maytag dryer makes noise during startup. found blower wheel is detached from motor shaft and needs to be replaced with a new blower wheel. sending estimates for approval ,cx states the Frigidaire dryer does not turn off. inspected and found that the timer motor is defective. cx states that Maytag dryer makes noise during startup. found blower wheel is detached from motor shaft and needs to be replaced with a new blower wheel. sending estimates for approval ,,installed timer and blower wheel. tested units and everything checked okay. Frigidaire dryer is shutting off automatically now and Maytag dryer is not making any more noise.,cx states the Frigidaire dryer does not turn off. inspected and found that the timer motor is defective. cx states that Maytag dryer makes noise during startup. found blower wheel is detached from motor shaft and needs to be replaced with a new blower wheel. sending estimates for approval ,installed timer and blower wheel. tested units and everything checked okay. Frigidaire dryer is shutting off automatically now and Maytag dryer is not making any more noise.

found issue with dishwasher mounting screw on left side. adjusted right side to compensate and left side screw was able to be reinstalled. issue was that door was not closing properly to start.

installed new roller wheels. tested and unit is working without any noticeable sounds.,found issue with roller wheels being worn. getting parts and returning Monday.,found issue with roller wheels being worn. getting parts and returning Monday.,installed new roller wheels. tested and unit is working without any noticeable sounds.

found defect in design that allows ice build up near fan. may happen again

installed parts and unit tested okay.,customer states that microwave turns on and timer counts down but there is no activity. found issue with interlock switch assembly. ordering new assembly and returning to install.,customer states that microwave turns on and timer counts down but there is no activity. found issue with interlock switch assembly. ordering new assembly and returning to install.,installed parts and unit tested okay.

compressor motor is bad. compressor is shorted. getting power but not running.

inspected unit and found no issues. likely bad mixture of gas when I turned it back on. everything is okay right now.

found issue with front felt that drum rides on. possibly due to top frame being bent and pushing drum down causing more than normal wear and tear on felt at a abnormal angle.

cx states washer will not drain and stays locked. found issue with drain pump. replaced and unit is working normally now.

found issue with suspension rods. cx contemplating repair

found issue with igniter. replaced and all checked ok

found issue with idler wheel. replaced and unit is working again. noticed noise with roller wheels. roller wheels will need to eventually be replaced.

cx states refrigerator has frost build up in freezer section and extra deli drawer. door seals appeared normal and shutting properly. tested defrost mode and heater did not come on. heater tested normal. thermistor tested normal. issue appears to be with main control board. frost on lower half of coils as well.

installed new drum and tested unit. everything checked ok.,hole in drum. needs to be replaced. ,hole in drum. needs to be replaced. ,installed new drum and tested unit. everything checked ok.

found issue with defrost drain being clogged. cleared ice debris and steamer and clear drain. install drain kit and verified water is going through drain normally now.

cx states bake element was diagnosed by another company as being defective. inspected and found that unit actually had a bad relay and capacitor joint on the board. replaced broil and bake relays and resoldered capacitor. tested and unit is working as designed.,cx states bake element was diagnosed by another company as being defective. inspected and found that unit actually had a bad relay and capacitor joint on the board. replaced broil and bake relays and resoldered capacitor. tested and unit is working as designed.

installed new dispenser assembly and valve. tested on quick wash setting and water softener compartment filled and siphoned perfectly.,found issue with dispenser assembly and inlet valve as well possibly. ordering parts and coming back to install.,found issue with dispenser assembly and inlet valve as well possibly. ordering parts and coming back to install.,installed new dispenser assembly and valve. tested on quick wash setting and water softener compartment filled and siphoned perfectly.

installed new board and tested drain on test mode 12. Unit is working as designed. issue was more than likely related to a power surge.,customer states that washer will not drain. inspected unit and found washer is full of water and is not draining. took unit apart and tested circuit to drain pump. Drake pump resistance is within normal range. control board issue. ordering new control board and returning to install.,installed new board but drain pump shorted new board. replaced pump and coming back to replace board under warranty ,installed new board but drain pump shorted new board. replaced pump and coming back to replace board under warranty ,customer states that washer will not drain. inspected unit and found washer is full of water and is not draining. took unit apart and tested circuit to drain pump. Drake pump resistance is within normal range. control board issue. ordering new control board and returning to install.,installed new board and tested drain on test mode 12. Unit is working as designed. issue was more than likely related to a power surge.,customer states that washer will not drain. inspected unit and found washer is full of water and is not draining. took unit apart and tested circuit to drain pump. Drake pump resistance is within normal range. control board issue. ordering new control board and returning to install.,installed new board but drain pump shorted new board. replaced pump and coming back to replace board under warranty ,installed new board and tested drain on test mode 12. Unit is working as designed. issue was more than likely related to a power surge.

unable to repair.,unable to repair.,unable to repair.

found issue with front burner and Infinite switch. recommended replacing unit eventually. repair not cost effective

customer states that a piece of clothing is stuck and agitator. pride agitator up and removed clothing and everything should be okay.

Issue is more than likely soap build up. no issues found after test

found leak in drain hose and drain pump.

installed new dispenser assembly. tested and no issues found.,Cx states dispenser is leaking into drum of washer. appears the seals in the dispenser housing are missing and the housing will need to be replaced. ordering parts and returning ,Cx states dispenser is leaking into drum of washer. appears the seals in the dispenser housing are missing and the housing will need to be replaced. ordering parts and returning ,installed new dispenser assembly. tested and no issues found.

Replaced vent and installed new vent to side of dryer.

cx states that dishes and inside of dishwasher are wet. found issue with ventilation fan. recommend replacing control board and fan. customer contemplating repair

Installed new igniter. issue resolved

installed all indicated parts and everything checked out ok.,found issue with LED lights and they need to be replaced. customer also states that ice maker is leaking. recommend replacing valve and ice maker. customer has agreed to repair ordering parts or returning to install.,found issue with LED lights and they need to be replaced. customer also states that ice maker is leaking. recommend replacing valve and ice maker. customer has agreed to repair ordering parts or returning to install.,installed all indicated parts and everything checked out ok.

start winding on motor is defective. motor and blower wheel would need to be replaced. not cost-effective.

found debris in blower housing. removed and cleaned out. unit working as designed and no more issues to report

Found issue with sealed system and possible issue with freon leaking out. recommended replacing the unit.

cx states washer won't drain. found that drain pump is defective. replaced and all checked ok.

customer says that microwave doesn't work. found at the microwaves cord had been cut. not worth repairing.

customer states that dryer will not turn on when she hit start. found issue with motor. recommended replacing dryer instead of repairing.

customer states that washer is making grinding noise. tested unit and it appears that the drain pump is entering emergency drain mode from the control board and the control board has a bad pressure sensor which is not allowing it to detect the water level properly. replaced pressure sensor and tested unit afterwards and unit is back to normal.

Installed new front bulkhead and filter assembly. unit is working as designed.,found effective part is the lower front bulkhead filter and duct assembly. filter also should be replaced.,found effective part is the lower front bulkhead filter and duct assembly. filter also should be replaced.,Installed new front bulkhead and filter assembly. unit is working as designed.

installed new filter housing and verified functionality. unit is working as designed ,installed new filter housing and verified functionality. unit is working as designed

installed new ice maker and jumped motor on ice maker to be sure that it was getting proper power and working. ice maker motor powered on and called for water. it appears to be working and we will just need to wait and see for further details.,Refrigerator: Tested icemaker and unit did not harvest. no activity. icemaker appears defective. lubricated doors as customer stated that the light switches caused wear on gaskets. Garbage Disposal: Reset unit and it is working normally now. Dryer: tested heating element and fuses and power. all checked ok. issue is with main board. ,replaced dryer control board and tested and dryer is working normally again. refrigerator ice maker is not compatible with wire harness. adapter will need to be ordered or a different kit ordered. ,replaced dryer control board and tested and dryer is working normally again. refrigerator ice maker is not compatible with wire harness. adapter will need to be ordered or a different kit ordered. ,Refrigerator: Tested icemaker and unit did not harvest. no activity. icemaker appears defective. lubricated doors as customer stated that the light switches caused wear on gaskets. Garbage Disposal: Reset unit and it is working normally now. Dryer: tested heating element and fuses and power. all checked ok. issue is with main board. ,installed new ice maker and jumped motor on ice maker to be sure that it was getting proper power and working. ice maker motor powered on and called for water. it appears to be working and we will just need to wait and see for further details.,Refrigerator: Tested icemaker and unit did not harvest. no activity. icemaker appears defective. lubricated doors as customer stated that the light switches caused wear on gaskets. Garbage Disposal: Reset unit and it is working normally now. Dryer: tested heating element and fuses and power. all checked ok. issue is with main board. ,replaced dryer control board and tested and dryer is working normally again. refrigerator ice maker is not compatible with wire harness. adapter will need to be ordered or a different kit ordered. ,installed new ice maker and jumped motor on ice maker to be sure that it was getting proper power and working. ice maker motor powered on and called for water. it appears to be working and we will just need to wait and see for further details.

customer states that washer does not spin. found issue with capacitor. tested and could not find any readings on capacitor. found leaking oil / water from transmission. not recommending any repairs as transmission is likely to go bad.

installed new fan and waited afterwards for any noises. no more noises heard.,found noise with fan on evaporator. ordering part and returning to install.,found noise with fan on evaporator. ordering part and returning to install.,installed new fan and waited afterwards for any noises. no more noises heard.

cx states that dryer is not working. found issue with heating element and should be replaced. additional issue with washer overfilling was mentioned as well. tested washer and identified issue with wall drain overflowing. possible restriction. need plumber to fix. Cx agreed to dryer repair. replaced heating element and unit tested normally