We serviced a
Thermador Dishwasher
Model DWHD650JPR/93
Near Williamsburg, Virginia 23185
Matthew
Job Details:
08/07/2025
Found dust in switch to flood sensor. Cleaned contacts and switch started working again. Error is gone and unit working normally. Ordering parts for refrigerator and dropping off.
We serviced a
Frigidaire Dishwasher
Model FDSH450LAF3A
Near Williamsburg, Virginia 23188
Matthew
Job Details:
08/07/2025
Found issue with drain hose missing high loop under counter to garbage disposal. Secured hose and made sure it had a high loop. Found garbage disposal was clogged and has a silicone attachment in it. Removed it and ran garbage disposal. Dishwasher had I20 error code which related to drain issue. Noticed at least 3 cups of water at base of tub. After high loop and garbage disposal declogged the dishwasher drained all the water out and filled with water. Tested several times and unit appears to be working as designed.
We serviced a
Whirlpool Range
Model WEE745H0LZ3
Near Richmond, Virginia 23238
Matthew
Job Details:
08/06/2025
Tested unit and could not find anything wrong with it. Cx states burners cut off during cooking. Informed cx that this is normal operation and that elements have built in thermisters and cutoff element in cases where temperatures are very high for safety. Unit is working as designed.
We serviced a
Frigidaire Dishwasher
Model GDSH4715AF0A
Near Chesterfield, Virginia 23832
Matthew
Job Details:
08/06/2025
I spoke to somebody at assurant and was able to move appliance to buy out.,Issue with control. Need autho on part
We serviced a
Kitchenaid Dishwasher
Model KUDE60FVSS3
Near Providence Forge, Virginia 23140
Matthew
Job Details:
08/05/2025
Found issue with pump and control unit. Not worth fixing. Cx opting for replacement
We serviced a
Whirlpool Range
Model WFE515S0ES1
Near Williamsburg, Virginia 23185
Matthew
Job Details:
08/05/2025
Found issue with element.
Near Williamsburg, Virginia 23185
Matthew
Job Details:
08/05/2025
Found leak at Inlet valve. Hose to refrigerator defective at valve connection. Replaced hose and installed 5 year filter. Tested for leaks and everything checked ok. Icemaker having issues. Adjusted temperature. Appears to be not staying cool enough.
We serviced a
Whirlpool Range
Model WFE525S0HT
Near Richmond, Virginia 23222
Matthew
Job Details:
08/04/2025
Bad switch for right front burner. Control board display defective. Ordering parts and returning
We serviced a
General Electric Dishwasher
Model GDT535PSM4SS
Near Williamsburg, Virginia 23188
Matthew
Job Details:
08/04/2025
Found error with control board. Blinking boost light. Issue with fuse to pump. Cx may be replacing unit.
We serviced a
Whirlpool Dryer
Model WED8000DW4
Near Richmond, Virginia 23231
Matthew
Job Details:
08/04/2025
Bad heating element. Replaced and all checked ok.
We serviced a
Frigidaire Refrigerator
Model LFSS2312TF0
Near Williamsburg, Virginia 23185
Matthew
Job Details:
08/04/2025
Water line is freezing. recommended 5 year filter and lower temps
We serviced a
General Electric HOME LAUNDRY - ELECTRIC
Model GTD58EBSVWS
Near Richmond, Virginia 23236
Matthew
Job Details:
08/04/2025
We serviced a
Samsung Dryer
Model WA45T3200AW
Near Richmond, Virginia 23227
Matthew
Job Details:
08/03/2025
Washer on claim but actually for dryer. Warranty Co. Working on getting dryer ticket created. Display board is NLA. Dryer will go to buyout once ticket is made
We serviced a
Lg Washer
Model WKEX200HBA
Near Chesterfield, Virginia 23832
Matthew
Job Details:
08/03/2025
Unable to duplicate issue. Client states that won't power on sometimes. Unable to duplicate issue in order to diagnose. Recommended waiting till issue reappears and calling again for service
We serviced a
Lg Dishwasher
Model LDTS5552S
Near Williamsburg, Virginia 23188
Matthew
Job Details:
08/02/2025
Could not duplicate issue. Unit working ok. Noise not covered under terms and conditions.
We serviced a
Samsung Microwave
Model ME21DG6500SRAA
Near Chesterfield, Virginia 23832
Matthew
Job Details:
08/02/2025
Tested unit and boiled water. Did a 5 minute cycle and did not notice any smoke. Possible food debris got on wave guide cover and burned off.
Near Richmond, Virginia 23221
Matthew
Job Details:
08/01/2025
Arrived and rang door bell twice. Knocked as well. No one home.
We serviced a
Frigidaire Dishwasher
Model LFID2426TF2A
Near Richmond, Virginia 23222
Matthew
Job Details:
08/01/2025
We serviced a
Whirlpool Washer
Model WTW4957PW
Near Midlothian, Virginia 23112
Matthew
Job Details:
08/01/2025
Part NLA. Putting in for authorization
We serviced a
Samsung Refrigerator
Model RF30BB6200QL
Near Williamsburg, Virginia 23188
Matthew
Job Details:
08/01/2025
Compressor running but not cooling. Freon leak in evaporator coil. Cx opting for replacement.
We serviced a
Samsung Washer
Model WF53BB8700AV
Near Williamsburg, Virginia 23185
Matthew
Job Details:
08/01/2025
Found tub spring came off. Reattached and all checked ok.
We serviced a
Thermador,Thermador Refrigerator,Cooktop
Model T18ID800LP,SGSX365TS/02
Near Williamsburg, Virginia 23185
Matthew
Job Details:
08/01/2025
Refrigerator icemaker water chute is frozen over causing icemaker not to receive water. De-iceing and will see if returns. Cooktop has a burner sparking non stop and solenoid to middle burner keeps opening and shutting. Electrical issue and will need to be further investigated but will need to remove corroded nut and holder. Ordering replacement parts and ignition module just in case.
We serviced a
Samsung Washer
Model WA50R5200AW
Near Chesterfield, Virginia 23838
Matthew
Job Details:
07/31/2025
Replaced suspension rods and all checked ok.
We serviced a
Whirlpool Washer
Model WFW9151YW00
Near New Kent, Virginia 23124
Matthew
Job Details:
07/31/2025
We serviced a
Amana Washer
Model NTW4516FW4
Near Chester, Virginia 23836
Matthew
Job Details:
07/31/2025
Found issue with control board and wire harness. Replaced parts and all checked ok
We serviced a
Midea Dryer
Model MLE45N3BWW
Near Chesterfield, Virginia 23832
Matthew
Job Details:
07/31/2025
We serviced a
Maytag Washer
Model MVW5430MW
Near Chesterfield, Virginia 23832
Matthew
Job Details:
07/31/2025
Replaced all previously specified parts. Tested unit and everything is working as designed ,Issue related to lid lock/control/harness. Ordering and returning to install parts
We serviced a
Whirlpool Refrigerator
Model WRF736SDAM13
Near Mechanicsville, Virginia 23111
Matthew
Job Details:
07/31/2025
Issue with power board. Cx opting for replacement
We serviced a
Maytag Washer
Model MVW7232HC2
Near Midlothian, Virginia 23112
Matthew
Job Details:
07/31/2025
Could not find anything wrong. Recalibrated in case. Unit working as designed
We serviced a
Kitchenaid,Kitchenaid Dishwasher,Microwave
Model KDTE304GPS0,KMCS3022GSS1
Near Williamsburg, Virginia 23188
Matthew
Job Details:
07/31/2025
Found issue with microwave display and door switch interlock holder and possibly switches going bad. Moving to buyout. Dishwasher spray arms cleaned and restored. Dishwasher filter was not in place. Resecured to prevent reclogging of spray arms.
We serviced a
Amana Washer
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/31/2025
We serviced a
Whirlpool Dishwasher
Model WDF520PADM5
Near Williamsburg, Virginia 23188
Matthew
Job Details:
07/31/2025
Spray arms were clogged. Cleaned and performance should improve.
We serviced a
Electrolux,General Electric Dryer,Refrigerator
Model EIED55HMB0,GTH17DBDFRWW
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/31/2025
Cleaned out dryer and refrigerator condenser coils and back compartment cleaned as well.
We serviced a
General Electric Dishwasher
Model GDT650SMV0ES
Near Williamsburg, Virginia 23188
Matthew
Job Details:
07/31/2025
Working on arrival. Possible that the debris sensor and pressure sensor having issues.
We serviced a
Maytag Dishwasher
Model MDB9979SKZ
Near Richmond, Virginia 23237
Matthew
Job Details:
07/31/2025
UI Panel not responsive. Needs to be replaced. Ordering 1 W11414079 (UI PANEL)
We serviced a
Samsung Dishwasher
Model DW80R2031US
Near Midlothian, Virginia 23113
Matthew
Job Details:
07/31/2025
Dishwasher needs new gasket.
We serviced a
Maytag Washer
Model MVW4505MW
Near Highland Springs, Virginia 23075
Matthew
Job Details:
07/31/2025
Found issue with wire harness. Fixed and all checked ok.
We serviced a
Thermador,Thermador Cooktop,Refrigerator
Model SGSX365TS/02,T18ID800LP
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/29/2025
Installed new electrode to cooktop. Tested and working like normal. Installed new icemaker in refrigerator.,Issue with spark electrode on cooktop and refrigerator needs replacement icemaker.
We serviced a
Samsung Range
Model NE595R0ABSR/AA
Near Williamsburg, Virginia 23188
Matthew
Job Details:
07/29/2025
Cx states oven bake does not work after sparking inside back of unit. Inspected back of unit with panel off and found burned up wire to bake element where it connects. Tested heating element and element tested bad. Tested power to element from control and read 60v. Control and element would have to be replaced along with wire repaired. Cx opting for replacement oven.
We serviced a
Maytag Washer
Model MVW6200KW
Near Richmond, Virginia 23233
Matthew
Job Details:
07/28/2025
Found issue with motor capacitor. Replaced and everything checked ok
We serviced a
Whirlpool Dishwasher
Model WDF520PADM9
Near Richmond, Virginia 23233
Matthew
Job Details:
07/28/2025
Found issue with heating element - Part will need to be replaced
We serviced a
Frigidaire Dishwasher
Model FDB1500LFC2
Near Richmond, Virginia 23223
Matthew
Job Details:
07/28/2025
Found issue with wash motor. Not worth cost to fix. Cx opting for replacement
We serviced a
Lg Washer
Model WT1101CW
Near Quinton, Virginia 23141
Matthew
Job Details:
07/28/2025
Found issue with power board. Not sending power to pump. Ordering new control board and returning.
We serviced a
Thermador Cooktop
Model GGSCV365
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/28/2025
Installed new potentiometer. Tested and all burners are functional. Cooktop is working as designed. ,Found issue is with burner solenoid. Ordering and returning to replace part,Installed new valve and found issue with switch as well. Ordering additional part and returning.
We serviced a
Whirlpool Washer
Model WTW4957PW
Near Lanexa, Virginia 23089
Matthew
Job Details:
07/28/2025
Found board is bad. Board was NLA and Assurant has moved claim to buyout. Informed CX.
We serviced a
Samsung Dryer
Model DVE50R5200W
Near Chesterfield, Virginia 23838
Matthew
Job Details:
07/25/2025
Found issue with thermal cutoff. Replaced and dryer working as normal
We serviced a
Maytag Washer
Model MVW7230HC1
Near Richmond, Virginia 23237
Matthew
Job Details:
07/25/2025
Issue with striker. Replaced and all checked ok.
We serviced a
Kenmore Refrigerator
Model 564.61042100
Near Glen Allen, Virginia 23060
Matthew
Job Details:
07/25/2025
Found issue with defrost thermostat. Replaced and unit check ok
We serviced a
General Electric Range
Model PT7550SF1SS
Near New Kent, Virginia 23124
Matthew
Job Details:
07/25/2025
Wrong board sent. Reordering for correct part.,Found issue is related control board. Cx considering replacing unit.
We serviced a
Samsung Dishwasher
Model DW80K5050US
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/25/2025
Found issue with Inlet valve/sump leaking into bottom tray. Cx opting for replacement.
We serviced a
General Electric Refrigerator
Model GSE25GSHJCSS
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/25/2025
Installed new heater. Verified that heater and defrost cycling are operating normally. Unit is working as designed.,issue with the defrost heater. picking up and returning
We serviced a
Lg,Lg Dryer,Dishwasher
Model DLG7001W,LDTS5552S
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/24/2025
Issue with dryer leaving stains on clothes is due to soap build up in washer. Soap scum is burning on the clothes in the dryer. Found no issues with dryer itself.
Dishwasher appears to have an issue with main wash pump.
We serviced a
Samsung Dryer
Model DVE45T6000W
Near Charles City, Virginia 23030
Matthew
Job Details:
07/24/2025
Found issue with control board. Ordering and returning.
We serviced a
Kenmore Dishwasher
Model 263.14605321
Near Charles City, Virginia 23030
Matthew
Job Details:
07/24/2025
Panel is cracked on top. Not covered under extended warranty
We serviced a
Lg Range
Model LSG4513ST
Near Midlothian, Virginia 23112
Matthew
Job Details:
07/24/2025
Found issue with spark electrode wiring. Part NLA. Need authorization
We serviced a
Whirlpool Washer
Model WTW4816FW3
Near Midlothian, Virginia 23112
Matthew
Job Details:
07/24/2025
Issue with control. Repladed and all checked ok.
We serviced a
Samsung Refrigerator
Model RF28R7351SG/AA
Near Quinton, Virginia 23141
Matthew
Job Details:
07/24/2025
Icemaker defective and needs to be replaced with upgraded version. Part not in stock
We serviced a
Kitchenaid Dishwasher
Model KDTM604KBS0
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/23/2025
Installed new pump and all checked ok
We serviced a
Samsung Cooktop
Model NE63T8511S
Near Chesterfield, Virginia 23838
Matthew
Job Details:
07/23/2025
Issue with knobs. Gave cx knob info and informed of coverage
We serviced a
GE Refrigerator
Model GTS18HGNDRBB
Near Williamsburg, Virginia 23188
Matthew
Job Details:
07/08/2025
Failed compressor. Not worth repair
We serviced a
Baron Ventilation Hood
Model BCDJ1
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/08/2025
Found issue with control board. Not cost effective.
We serviced a
GE Refrigerator
Model GFE28GYNFFS
Near Toano, Virginia 23168
Matthew
Job Details:
07/08/2025
Found freon leak in evaporator Assm. Not worth repairing.
We serviced a
GE Washer
Model GTW750CSL1WS
Near Toano, Virginia 23168
Matthew
Job Details:
07/08/2025
Basket has broken from transmission shaft. Not worth repairing.
We serviced a
Electrolux Washer
Model EIFLW55HMB0
Near Williamsburg, Virginia 23185
Matthew
Job Details:
07/03/2025
Installed new drawer and everything checked okay
We serviced a
Whirlpool Washer
Model WED5100HW
Near Williamsburg, Virginia 23188
Matthew
Job Details:
07/03/2025
Tested unit and all functions. Could not duplicate noise. Noise not covered under warranty.
We serviced a
GE Microwave
Model JVM1540DN1WW
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/30/2025
Cx states Key Pad not working. Found issue with Smart board. Part is NLA. Cx opting for replacement microwave.
We serviced a
GE Microwave
Model JVM1540DN1WW
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/30/2025
Cx states Key Pad not working. Found issue with Smart board. Part is NLA. Cx opting for replacement microwave.
We serviced a
Frigidaire Freezer
Model LFFH20F3QWC
Near Richmond, Virginia 23225
Matthew
Job Details:
06/30/2025
Cx states freezer has not been cooling. Found frost build up and frozen drain line. Cleared defrost drain and replaced timer. Also installed defrost drain kit. ;Used 1 5304518034 (TIMER) & 1 819043 (DEFROST DRAIN KT)
We serviced a
Kitchenaid Dishwasher
Model KDFM404KPS1
Near Richmond, Virginia 23221
Matthew
Job Details:
06/30/2025
Cx states DW stops, and starts beeping after a min. has error code. Found issue related to Diverter motor F4 E10. Replaced diverter motor and everything checked ok. ;Used 1 W11443104 (SUMP)
We serviced a
Whirlpool Range
Model WGG745SOFS
Near Providence Forge, Virginia 23140
Matthew
Job Details:
06/30/2025
We serviced a
Frigidaire Refrigerator
Model FFSS2614QE6A
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/30/2025
Defrost drain was frozen over. Cleared and installed drain kit. ;Used 1 819043 (DEFROST DRAIN KT)
We serviced a
U-Line Icemaker
Model U-BI2115S-00
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/30/2025
Issue with inlet valve. Replaced and unit is now fully operational. ;Used 1 80-54356-00 (WATER VALVE ASSEMBLY)
We serviced a
Kenmore Washer
Model 11026292694
Near Richmond, Virginia 23225
Matthew
Job Details:
06/29/2025
Found issue was related to lid switch. Replaced part and unit is now spinning fine.;Used 1 WP3949238 (SWITCH-LID) from stock
We serviced a
Sub-Zero Refrigerator
Model BI48S/0
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/29/2025
Found ice frozen over defrost drain. Cleared out with steam and everything checked ok.
We serviced a
Miele Dishwasher
Model G2432SCU
Near Williamsburg, Virginia 23188
Matthew
Job Details:
06/29/2025
error f12. Bad Inlet valve. Ordering from OEM ;Ordering 1 10656631 (Inlet valve)
We serviced a
Whirlpool Refrigerator
Model WRS588FIHZ04
Near Williamsburg, Virginia 23188
Matthew
Job Details:
06/29/2025
Found leak at Inlet valve. Replaced component and tested for leaks. All checked ok.
We serviced a
Kitchenaid Cooktop
Model KCES556HBL00
Near Chesterfield, Virginia 23832
Matthew
Job Details:
06/29/2025
WRONG ASSET SCHEDULED FOR SERVICE DIAG ONLY APPROVED
We serviced a
GE Washer
Model GFW480SPK0RR
Near Midlothian, Virginia 23112
Matthew
Job Details:
06/29/2025
Spider arm assembly is defective and broken. Washer not cost effective to repair.
We serviced a
Whirlpool Washer
Model WTW4816FW3
Near Williamsburg, Virginia 23188
Matthew
Job Details:
06/29/2025
Found broken wire to pump and bad control board. Replaced board and repaired wire. ;Used 1 W11603810 (CONTROL BOARD)
We serviced a
Whirlpool Dryer
Model WED5700XW0
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/29/2025
Found issue is related to board. Part NLA. Cx replacing unit
We serviced a
Maytag Washer
Model MVW7232HW1
Near Richmond, Virginia 23237
Matthew
Job Details:
06/29/2025
Found issue with slider. Replaced and all checked ok. ;Used 1 W10734521 (SLIDER)
We serviced a
Whirlpool Washer
Model WTW4816FW3
Near Richmond, Virginia 23234
Matthew
Job Details:
06/29/2025
Unable to duplicate issue. Appliance working ok otherwise
We serviced a
Whirlpool Washer
Model WFW5605MW
Near Bon Air, Virginia 23235
Matthew
Job Details:
06/29/2025
Washer is having suds issue. Recommended less soap and cleaning with affresh.
We serviced a
Whirlpool Washer
Model WTW4816FW3
Near Richmond, Virginia 23229
Matthew
Job Details:
06/29/2025
Installed new board and all checked ok ;Used 1 W11124783 (CNTRL-ELEC)
We serviced a
Whirlpool Washer
Model WTW5105HW
Near Highland Springs, Virginia 23075
Matthew
Job Details:
06/29/2025
Faucet to cold water was not on all the way. Tested unit and no issues found or fault codes.
We serviced a
Samsung Refrigerator
Model RF23J9011SR/AA
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/29/2025
Freezer compartment is not cooling at all. Compressor is getting power but is making suspicious noise. Likely failed compressor/freon leak. Not cost effective to repair, compressor is NLA.
We serviced a
Frigidaire Refrigerator
Model LFS2612TF0
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/29/2025
Defrost drain clogged and needs defrost drain kit. Cleared out ice and cleared drain. Installed drain kit. All checked ok. ;Used 1 819043 (DEFROST DRAIN KT)
We serviced a
Samsung Dryer
Model DV42H5200EP/A3
Near Williamsburg, Virginia 23185
Matthew
Job Details:
06/29/2025
Installed pulley and belt. All checked ok
We serviced a
Whirlpool Refrigerator
Model WRS325SDHZ01
Near Williamsburg, Virginia 23188
Matthew
Job Details:
06/29/2025
Filter housing defective. Needs to be replaced. Ordering parts and returning. ;Ordering 1 W11162041 (HOUSING)
We serviced a
Amana Washer
Model NTW4519JW2
Near Richmond, Virginia 23227
Matthew
Job Details:
06/29/2025
Found issue is related to board washer stuck in drain cycle, replaced board and all checked ok.
We serviced a
GE Ragne
Model JBS160DM3WW
Near Richmond, Virginia 23227
Matthew
Job Details:
06/29/2025
Installed new switch to oven. Tested and burner is regulating normally now.
We serviced a
Samsung Dishwasher
Model DW80B7070US
Near Richmond, Virginia 23236
Matthew
Job Details:
06/29/2025
Vent cover fell off. Resecured and all checked ok
We serviced a
Maytag Washer
Model MHW5500FW1
Near Midlothian, Virginia 23112
Matthew
Job Details:
06/29/2025
Found issue related with panel. Part NLA.
We serviced a
Maytag Washer
Model MVWC565FW3
Near Petersburg, Virginia 23803
Matthew
Job Details:
06/29/2025
Found issue was related to suspension rods. Replaced all 4 rods and basket is much more stable and should spin clothes out without going out of balance as much.
We serviced a
Maytag Dryer
Model MEDC465HW
Near Petersburg, Virginia 23803
Matthew
Job Details:
06/29/2025
Checked dryer and everything checked ok. Recommend getting external dryer vent to the outside cleaned out to improve performance and prevent dryer from overheating
We serviced a
GE Dryer
Model GUD24ESSM1WW
Near Richmond, Virginia 23228
Matthew
Job Details:
05/31/2025
Cx states washer seems to not work. Dryer working. Found issue is related to the shifter. Shifter is making a clicking sound and not engaging. Ordering parts and returning; Ordering 1 WH03X36897 (MODE SHIFTER)
We serviced a
Whirlpool Washer
Model WTW5057LW
Near Richmond, Virginia 23223
Matthew
Job Details:
05/31/2025
Cx states Washer is not spinning, and making a noise. Drain pump was jammed. Unjammed and everything checked ok.
We serviced a
Kitchenaid Dishwasher
Model KDTM404KPS
Near Richmond, Virginia 23225
Matthew
Job Details:
05/31/2025
Cx states dishwasher starts and then stops. found broken wire to inlet valve. Installed new wire to Inlet valve tested and everything checked ok
We serviced a
Samsung Dryer
Model DVG52A5500
Near Henrico, Virginia 23231
Matthew
Job Details:
05/31/2025
Cx states Dryer isn't drying clothes completely. Tested heat and air flow. Both checked ok. Issue with moisture sensor getting blocked or wax built up on bars from dryer sheets. Cleaned off and tested with wet towels. Checked ok.
We serviced a
Midea Dishwasher
Model MDT24H3AST
Near Sandston, Virginia 23150
Matthew
Job Details:
05/31/2025
Found issue is with lower panel trim. Trim piece is cosmetic and should not effect functionality of machine.