Unknown / Not Listed Washer

Customer complaint: Washer is broken and will not do a spin cycle, water leaked all over the floor. Leaking from the door? Initial visit (Oct 7) — Matthew B: Assessment During the inspection, the door boot bellow was inspected and found to be in good condition. The spin, drain, and fill functions were tested, and no water leaks were detected during these cycles. However, the unit's diagnostic system retrieved error code 3738, indicating a vent issue. Testing of the vent assembly confirmed that it has failed. Next steps Although the failed vent assembly triggers an error code, it has no direct operational impact on the washer's ability to fill, spin, or drain. Replacement of the vent assembly is recommended to resolve the error code and restore the vent system to factory specifications, but the machine remains functional for basic use in its current state.

Awaiting approval