Bosch Microwave

Customer complaint: Door latch is broken,. Initial visit (Oct 15) — Matthew B: Reported concern A broken latch prevents the door or lid from securing properly, which typically prevents the appliance from starting or completing its operational cycle. Assessment Inspection confirmed that the latch assembly is broken and requires replacement. Next steps Plan to replace the damaged latch assembly and test the unit for proper door closure, latch engagement, and overall operation once installed. Return visit (Oct 28) — Matthew B: Installed parts and all checked ok. Parts installed: Door Latch. Outcome: Repaired.

Completed