Samsung Washer

Customer complaint: starts the cycle then just stops. no error. Initial visit (Oct 27) — Matthew B: Assessment Diagnostic evaluation confirmed the 3E fault code, pointing to a failure involving both the main drive unit and the inverter board. To resolve the issue and restore normal operation, both components require replacement. An estimate for the necessary parts and labor was generated and sent to the customer. Next steps The customer is currently reviewing the estimate and considering appliance replacement versus proceeding with the repair. Await customer authorization prior to ordering parts or performing further work.

Waiting on the customer's decision