LG Laundry Appliance

Customer complaint: The washer is not filling up and not washing properly. Initial visit (Oct 5) — Matthew B: ### Reported concern The customer reported an issue with low water flow on the cold side of the water supply. ### Assessment Upon inspection, a restriction was identified on the cold side of the water inlet valve, resulting in insufficient water flow. This flow reduction prevents the appliance from filling or operating efficiently. ### Next steps A replacement water inlet valve will be ordered. Once the correct part is received, a technician will return for a scheduled visit to install the new valve and verify proper water flow. Return visit (Oct 16) — Matthew B: Work performed Replaced the valve assembly with a new component per the service plan. Assessment Following the installation, operational testing was conducted to verify function. All functional checks completed successfully, confirming proper system operation and restoring normal performance. Parts installed: Washer Water Inlet Valve. Outcome: Repaired.

Completed